viptik's Privacy Policy

viptik is a trusted online gaming platform serving users in Bangladesh. We give the highest importance to the privacy of every user registered on or using our platform. This privacy policy explains in detail how we collect your personal information, the purposes for which we use it, with whom we share it, and how we keep it secure.

This policy applies to the https://viptik.cam website, any associated mobile applications (if available), and all online services provided by viptik. By starting to use our platform, you acknowledge that you have read this privacy policy and fully understood its terms. If any changes are made to this policy, we will publish them on the website and, where applicable, notify you directly.

We collect various types of information for the purpose of registration and service delivery on the viptik platform. The information collected falls into two main categories:

2.1 Information You Provide Directly

When you register on our platform or use our services, you provide the following information yourself:

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number
• bKash, Nagad, Rocket, or Upay account details (for financial transactions)
• Other information provided in profile updates and account settings

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification information
• Browser type, version, and operating system
• Session data, page visits, and click data
• Information collected through cookies and similar tracking technologies
• Game play history and financial transaction records
• Login time, logout time, and time spent on the platform

viptik uses your collected information only for legitimate and necessary purposes. We never use your information for unnecessary or unauthorized purposes. The main purposes for which information is used are detailed below:

• Account management and verification: To confirm your identity and keep your account secure.
• Financial transaction processing: To complete deposit and withdrawal requests and maintain transaction records.
• Service quality improvement: To analyze user experience and improve platform performance.
• Customer support: To resolve your questions, complaints, and issues, and to operate 24/7 live chat support.
• Security and fraud prevention: To prevent unauthorized access to accounts and stop fraudulent activity.
• Age verification: To ensure that only users aged 21 or above are using the platform.
• Promotional communications: To inform you about bonus offers and updates with your consent.
• Legal compliance: To comply with applicable laws and regulations and to respond to requests from regulatory authorities.

viptik never sells your personal information for commercial purposes. However, information may be shared with third parties in the limited circumstances listed below:

4.1 Payment Processors

Payment information required to complete financial transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant service providers. This information is used solely for processing transactions.

4.2 Technology Service Providers

We use the services of various technology partners to operate our platform (such as server hosting and data analytics). These partners process information according to our guidelines and are not permitted to use it independently.

4.3 Legal Disclosure

We may be required to disclose information pursuant to a court order, a lawful request from a government authority, or applicable law. In such situations, we always share only the minimum information necessary within our legal obligations.

viptik uses cookies and similar tracking technologies on its platform. Cookies are small data files stored on your device that help improve your browsing experience.

• Essential cookies: These are necessary to keep your login session active and to ensure security.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Help collect platform usage statistics to improve service quality.

You can disable cookies from your browser settings. However, this may limit some platform functionality.

viptik uses industry-standard security technologies and practices to ensure the safety of your personal and financial information. Our security framework includes:

• SSL encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
• Password hashing: Your password is not stored directly but is kept in the form of a strong cryptographic hash.
• Access controls: Only authorized staff have limited access to the information they need.
• Regular security audits: Platform security is reviewed and tested on a regular basis.
• Firewall and intrusion detection: Advanced security measures are in place to prevent unauthorized access.

However, transmitting information over the internet is not entirely without risk. While we make every effort to ensure maximum security, it is your own responsibility to keep your account password confidential and not share it with others.

viptik retains your personal information only for as long as necessary. The retention period is determined based on the following:

• Information is retained for the entire duration that your account remains active.
• After an account is closed, certain information may need to be retained for a specific period for legal and regulatory reasons.
• Financial transaction records are generally retained for a longer period as required by law.
• When the applicable retention period ends, we securely delete or anonymize the information.

As a user of our platform, you have certain important rights over your personal information. viptik always respects these rights:

8.1 Right to Access

You may request at any time to know what information we hold about you. We will provide this information to you within a reasonable time.

8.2 Right to Correction

If there are any errors or inaccuracies in the information you have provided, you may correct them. Information can be updated through account settings or by contacting the support team.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. This can be done through account settings or by informing our support team.

The viptik platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification measures are in place during the registration process.

If we become aware that a minor has created an account, we will immediately close that account and securely delete all associated information. If a guardian becomes aware of their child's account, please contact us.

viptik may review and update this privacy policy from time to time. If any significant changes are made to the policy:

• The update date on the website will be changed.
• For important changes, a notice will be sent to the registered email address.
• Continued use of the platform after changes will be taken as consent to the new policy.

We recommend that you review this page regularly so you stay informed about the latest policy.

As viptik is an international platform, your information may be stored or processed on servers located in various countries. For such international data transfers, we ensure that:

• Adequate security protections exist in the country receiving the data.
• Data transfers are completed using industry-standard encryption technology.
• Data protection agreements are in place with third-party service providers.

viptik gives the highest priority to responsible gaming. We may use information about your gaming history and behavior for the following purposes:

• To identify unusual gaming patterns that may indicate addiction.
• To provide support and resource information when needed.
• To arrange self-exclusion or limit-setting at the user's request.

To learn more about responsible gaming, visit our Responsible Gaming page.