For ages 21+

Responsible Gaming at viptik — your safety is our priority

viptik believes gaming should be a source of enjoyment — never a source of problems. Our responsible gaming policy is always in place to keep you safe and in control.

What is responsible gaming and why does it matter?

Responsible gaming means enjoying online gaming as a controlled part of your entertainment — where you keep full control over your time, money, and mental wellbeing. viptik always wants its players to enjoy games happily, safely, and in a controlled way.

When online gaming goes beyond entertainment and turns into a habit or addiction, it can have a negative impact on your personal, family, and financial life. That is why viptik provides you with the right tools, information, and support to help you stay on track at all times.

Remember — gaming is entirely optional and should never be seen as a solution to financial problems. Set a budget and time limit for yourself before each session and stick to them. Build responsible gaming habits and keep gaming as a source of enjoyment.

21+

Age verification is mandatory

viptik is for people aged 21 and above only. Age is verified when an account is created. Access by minors is strictly prohibited and is our highest priority concern.

The core pillars of our responsible gaming policy

We follow six core principles to ensure responsible gaming at viptik.

Age Verification

We ensure that only people aged 21 or above can use viptik. Additional verification is applied to any account that raises suspicion.

Deposit Limit Setting

You can set a daily, weekly, or monthly deposit limit on your account. Once set, a limit takes effect immediately, and a 24-hour waiting period applies before it can be increased.

Time-Out Feature

If you feel you need a short break, you can take a time-out for a set period through viptik support. Your account will be temporarily suspended during this time.

Self-Exclusion

If gaming feels out of control, you can place yourself on a long-term self-exclusion. This request can be made via 24/7 live chat or email and takes effect immediately.

24/7 Support Team

Our Bangla-speaking support team is ready to help at any time. Reach out via live chat to discuss any concerns related to responsible gaming.

Gaming History Review

A detailed record of your betting history and all deposits and withdrawals is always available in your account, so you can understand your own habits.

Recognise the signs of problem gaming

If you notice any of the following signs in yourself or someone you know, consider seeking support right away. Becoming aware in time is always the best course of action.

  • Spending more than your set budget and placing more bets to try to recover losses.
  • Neglecting responsibilities to family, friends, or work in favour of spending more time gaming.
  • Feeling restless, irritable, or stressed when unable to game.
  • Taking out loans or diverting money from essential expenses to fund gaming.
  • Hiding the truth about gaming spending or habits from family or close ones.
  • Repeatedly trying to stop gaming but failing to do so.
  • Using gaming as a way to escape stress or emotional pain.

Ask yourself

Ask yourself these questions regularly. If more than one answer is "yes", talk to our support team.

  • Am I staying within the time and budget I set for gaming?
  • Is gaming having a negative impact on my daily life, work, or relationships?
  • After a loss, am I placing more bets to try to win it back?
  • Is gaming putting my financial security at risk?
  • Do I want to stop gaming but find that I cannot?

Remember: Asking for help is not a sign of weakness — it takes courage. The viptik support team is here for you.

Control tools in your hands

viptik gives you powerful tools to manage your own gaming habits. These can be used at any time.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once set, the limit cannot be increased before the specified period, but it can be lowered at any time.

Time-Out

Take a time-out ranging from 1 day up to 6 weeks. During this period, logging into the account and all gaming activity will be completely blocked.

Self-Exclusion

Choose self-exclusion for a longer break. Options of 6 months, 1 year, or permanent are available. Submit this request via live chat or email.

Betting History

Your full betting history, win and loss records, and detailed transaction information are available in your account at any time.

How do I use these tools?

Contact our 24/7 live chat or email [email protected] for deposit limits, time-out, or self-exclusion. Our Bangla-speaking support team will process your request promptly and your privacy will be kept completely protected.

24/7 Live Chat Support
[email protected]

Best practices for safe gaming

Follow these simple but effective habits for responsible gaming. Keep them in mind before and after every gaming session.

  • 1 Set a fixed budget for yourself before you start gaming and never spend more than that amount.
  • 2 Set a time limit for each session. Set an alarm so you can take a break when your time is up.
  • 3 Never think of gaming as a source of income. It is a form of entertainment — the outcome of every bet is completely random.
  • 4 Avoid the temptation to place more bets to recover a loss. Every game operates independently.
  • 5 Avoid gaming when you are under stress, feeling low, or under the influence of alcohol.
  • 6 Take regular breaks. Gaming for long stretches without stopping affects your judgement.
  • 7 Spend time with family, friends, and your hobbies outside of gaming. A balanced lifestyle is the best protection.

Important information for parents

viptik is entirely not for anyone under the age of 21. As a parent, your responsibility is to ensure that underage members of your household cannot access this platform.

Device Protection

Keep your phone or computer password-locked so children cannot access your account.

Make Sure You Log Out

Log out completely after every session. It is advisable not to save your password in the browser.

Talk to Your Children

Have open conversations within the family about online gaming and betting. Awareness is the best protection.

Report Any Suspicion

If you suspect a minor is using viptik, contact [email protected] immediately.

Need help? We are here

Do not carry a gaming problem on your own. The viptik support team is always ready to stand by you.

Live Chat Support

Our Bangla-speaking support team is available 24 hours a day, 7 days a week via live chat. Feel free to talk to us about deposit limits, self-exclusion, or any concern you may have.

Email Support

For detailed requests or self-exclusion, send an email to [email protected]. We will reply to your message promptly.

Privacy Guarantee

All discussions related to responsible gaming are completely confidential. Keeping your information protected is our first priority.

Play responsibly,
enjoy with viptik

Enjoy viptik casino, slots, and cricket betting in a safe and responsible gaming environment. Visit our FAQ page for any questions you may have.

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Questions about responsible gaming

Find answers to the most frequently asked questions about responsible gaming here.

Let us know your preferred deposit limit via our 24/7 live chat or by emailing [email protected]. You can set a daily, weekly, or monthly limit — whichever suits you. Lowering a limit takes effect immediately, but increasing it requires a 24-hour waiting period. This rule protects you from spending more than you intend to in the heat of the moment.

When you request self-exclusion, your account is fully deactivated for the period you choose — 6 months, 1 year, or permanently. During this time, login and all gaming activity are completely blocked, and no promotional emails will be sent to you. Submit your request via live chat or email and we will action it promptly.

A time-out is a temporary break — typically from 1 day up to 6 weeks. It is suited for a short pause. Self-exclusion is a longer-term decision — for 6 months or more — when gaming feels like it is becoming a serious problem. In both cases, our support team will help you choose the right option.

No. viptik is strictly for people aged 21 and above. Age is verified when an account is created, and additional verification is applied whenever there is any suspicion. If you become aware of a minor using viptik, contact [email protected] immediately.

viptik provides practical tools such as deposit limits, time-out, and self-exclusion. Our support team will listen to your concerns in confidence and help you take the right steps. For serious addiction, seeking professional help is also important — our support team can guide you in that direction as well.

Yes. You can request a withdrawal of any balance remaining in your account while self-exclusion is active. Contact the support team and they will help you complete the process. The minimum withdrawal at viptik is ৳800, and processing is generally completed within 5–30 minutes.

Start by speaking with them directly and with empathy. Express your concern without being critical. Encourage them to seek help and suggest professional support. If you are worried about their viptik account specifically, you can contact [email protected] — we will assess the situation confidentially.